Raipur, 06 October 2020. Electricity services will be readily available to consumers through Chhattisgarh Electricity Distribution Company’s Peacock Electricity App. Many electrical related tasks can easily be done sitting at home. Consumers will not have to visit the office for electricity related works. This will save labor, time and money. Their mobile will become an electricity office for consumers. In order to take advantage of this facility, consumers have to go to Google app and register to download the More electricity app. Through this app, many facilities such as complaints of power off, electricity bill payment will be available online.
As soon as a complaint of power shutdown is made through the Peacock electricity app, the operator will start registering a complaint on the screen of the computer center of the fuse call center of the electricity department and the consumer will also get the information about the registration of the complaint via SMS. With the help of Google Map, the electrician will reach the consumer’s premises directly. The consumer will get information through SMS as soon as power is improved. As soon as the complaint related to the transformer comes, the system will automatically take cognizance of the transformer and inform the concerned person via SMS, This will enable improvement work soon. Point-based system has also been implemented to encourage officers and employees of the concerned party to expedite the work related to power improvement. For example, if a power shutdown complaint improves in 4 hours, the officials and team employees concerned will get 10 points for their performance and will get less marks for delay. There is also a provision of bonus points for employees and officers if the complaint is resolved before the scheduled time. This will evaluate the actions of officers and employees. Discipline will get a boost in work. Consumer service will improve. Consumers will now be able to rate the service found on the app. Will evaluate. Discipline will get a boost in work. Consumer service will improve. Consumers will now be able to rate the service found on the app. Will evaluate. Discipline will get a boost in work. Consumer service will improve. Consumers will now be able to rate the service found on the app.
In the emergency complaint of Peacock Lightning App, go directly and take a picture of the broken wire in the spot and by clicking the upload button, uploading will directly inform the concerned GPRS location of the spot via SMS. Based on GPRS location, the reform team will reach the spot directly from Google Map. The consumer can now see the electricity bill of his / her own and other related 4 electrical connections directly on mobile and can pay the bill online there. There is no need to go to the payment center and wait for your turn in line, there is the facility of online payment directly from mobile.
The benefit of Chhattisgarh government’s huge electricity bill half scheme can now be seen by going directly to the mobile peacock electricity app. This scheme has brought great relief to the domestic electricity consumers. Presently, about 38 lakh consumers of Chhattisgarh are getting the benefit of half the electricity bill directly. Apart from this, the units consumed in the last two years can be known month wise. The payment made in these two years can also be seen. Household consumers will now be able to see and understand their electricity bill calculations automatically. Information about the tariff currently implemented will also be obtained from Peacock Electricity.
Consumers will now be able to take pictures of their own meter readings and send them to the power office through the Peacock electricity app, so that complaints related to meter reading can be easily diagnosed. Consumers will now be able to apply for new low pressure electricity connection, increase or decrease the load in the existing low pressure electricity connection through this app. Consumers will now be able to apply name change, tariff change, meter shifting related to the current low pressure electricity connection, without going to the power office, directly from the peacock electricity app.
Raipur: Many facilities will be available from Peacock electricity mobile app: Household electricity consumers will get information about electricity bill half plan
